Cross-Cutting Theme Program
Emotional Labor: Regulating the Self and Others for a Wage
Friday, May 24, 2013,
10:45 AM - 11:15 AM
Emotional labor involves regulating emotions in others for economic gain, but potentially with personal costs. I will describe how employees balance emotional labor requirements with the need for self-expression during workplace threats to the self (i.e., angry customers and organizational scandal) and the implications for health and performance.
This is part of the Regulating the World, Regulating the Mind Theme Program.